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Main/Key Tasks

– Responsible for process documentation;

– Understand global process concept and work together with operational team for process

deployment/adjustment;

– Understand process specificities and find solutions/proposal for convergence to global

processes;

– Provides guidance and assistance to end-users according to defined processes;

– Monitor process, suggest process improvements and measure improvement factor;

– Provide feedback on the efficiency and effectiveness of the actions (i.e. process continuous

improvement);

– Actively participate and contribute to the standardization of processes;

– Actively drive change management (process side) and interact with system/tools experts for

needed change requests;

– Support testing application/tools in the dimension of the deployed processes.

Skills

– Process management;

– Process development;

– Process knowledge;

– Generic knowledge of General Processes / Telecom Processes / Managed Services

Processes;

– Specific knowledge of process standard ITIL;

– Specific knowledge of process standard eTom;

– Pro-active information seeking;

– Consultancy and Training.

This is an opportunity to develop your skills and career on a multicultural setting, integrated in

a multinational project, where you will be provided initial and continuous training and an

attractive salary package.

Go to

www.upgradem.pt, and insert the reference “ITCD 220”

in the “Keyword” field. Next,

click on “Answer”, provide your data and attach your Cv.