Integration in IT Application Support Team, at SONAE, Matosinhos.
Ensure technical support and corrective maintenance of internal applications, in order to ensure stability and a good application performance.
Responsabilities
- Provide technical support to internal IT applications
- Resolve incidents reported by 1st line support
- Analyze the causes of the incidents and propose solutions
- Participate on validation of the support models
- Identify improvements needed in IT applications
- Develop supporting documentation
- Monitor compliance and service levels of the providers
Desired Skills and Experience
- Higher education degree in IT Engineering or related field;
- Relevant experience in similar activities;
- Good knowledge and experience in one of these two areas:
– Software Development (ABAP) and functional knowledge in SAP RH / SRM / MM
Or
– Development of Data Bases: Oracle, SQL, PLSQL, Shell Script, Oracle Forms and Reports, and knowledge in Unix
- Ability to design and develop solutions;
- Flexibility and ability to solve problems;
- Dynamism, communication and interpersonal relationships skills;
- Proficiency in English.