a Upgrade est\u00e1 a recrutar<\/p>\n
Main\/Key Tasks<\/p>\n
– Responsible for process documentation;<\/p>\n
– Understand global process concept and work together with operational team for process<\/p>\n
deployment\/adjustment;<\/p>\n
– Understand process specificities and find solutions\/proposal for convergence to global<\/p>\n
processes;<\/p>\n
– Provides guidance and assistance to end-users according to defined processes;<\/p>\n
– Monitor process, suggest process improvements and measure improvement factor;<\/p>\n
– Provide feedback on the efficiency and effectiveness of the actions (i.e. process continuous<\/p>\n
improvement);<\/p>\n
– Actively participate and contribute to the standardization of processes;<\/p>\n
– Actively drive change management (process side) and interact with system\/tools experts for<\/p>\n
needed change requests;<\/p>\n
– Support testing application\/tools in the dimension of the deployed processes.<\/p>\n
Skills<\/p>\n
– Process management;<\/p>\n
– Process development;<\/p>\n
– Process knowledge;<\/p>\n
– Generic knowledge of General Processes \/ Telecom Processes \/ Managed Services<\/p>\n
Processes;<\/p>\n
– Specific knowledge of process standard ITIL;<\/p>\n
– Specific knowledge of process standard eTom;<\/p>\n
– Pro-active information seeking;<\/p>\n
– Consultancy and Training.<\/p>\n
This is an opportunity to develop your skills and career on a multicultural setting, integrated in<\/p>\n
a multinational project, where you will be provided initial and continuous training and an<\/p>\n
attractive salary package.<\/p>\n
Go to<\/p>\n
www.upgradem.pt<\/span><\/strong><\/span><\/strong><\/span><\/strong>, and insert the reference <\/span><\/span>\u201cITCD 220\u201d <\/span><\/strong><\/span><\/strong><\/p>\n in the \u201cKeyword\u201d field. Next,<\/span><\/p>\n click on \u201cAnswer\u201d, provide your data and attach your Cv.<\/p>\n \u00a0<\/p>\n \u00a0<\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" a Upgrade est\u00e1 a recrutar Main\/Key Tasks – Responsible for process documentation; – Understand global process concept and work together with operational team for process deployment\/adjustment; – Understand process specificities and find solutions\/proposal for convergence to global processes; – Provides … Continuar a ler